Cleaners Lambeth Privacy Policy

This Privacy Policy explains how Cleaners Lambeth collects, uses, stores and shares personal data relating to customers and prospective customers in the Lambeth area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaners Lambeth customers and prospective customers who live in, own property in, or otherwise use our services in the Lambeth area. It covers personal data collected through our website, by telephone, in person, and through any other means by which you engage with our services.

Data Controller

Cleaners Lambeth is the data controller responsible for determining how and why your personal data is processed in connection with our cleaning services in the Lambeth area. Where we engage third parties to process data on our behalf, those parties act as data processors and must comply with our written instructions and applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you use our services. These may include:

Identity and contact details such as your name, title, home or business address, billing address, and information necessary for contacting you, except for direct contact details that are intentionally excluded from this document.

Service-related information such as details of the property to be cleaned, access instructions, cleaning preferences, information about pets or particular areas requiring attention, photographs you choose to provide in relation to the service, and records of the services we provide.

Booking and transaction details such as service dates and times, frequency of cleaning, payment status, invoices, and records of any refunds or credits.

Communication records such as notes from phone calls, messages you send us, any complaints or feedback, and records of our responses.

Technical and usage information relating to your use of our website, such as IP address, browser type, device information, pages viewed, and basic analytical data gathered through standard web technologies for site operation and improvement, where such processing is carried out in accordance with applicable cookie and consent rules.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract for cleaning services with you. This includes processing needed to provide quotes, schedule appointments, deliver services, manage payments, and communicate with you about your bookings.

Compliance with legal obligations: We may process certain data to meet our legal and regulatory obligations, for example, maintaining accounting and tax records, responding to lawful requests from public authorities, or complying with health and safety requirements.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these are not overridden by your rights and freedoms. Examples include improving our services, managing and developing our business operations, addressing customer queries, preventing fraud, and ensuring the security of our staff and customers.

Consent: In some situations, we rely on your explicit consent to process your data, for example, where required before sending certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us, and withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services, including processing enquiries, preparing quotations, arranging and managing bookings, allocating staff, and delivering the requested services in your property in Lambeth.

To manage our relationship with you, including handling queries or complaints, tailoring services to your preferences, and providing you with important information about your bookings or changes to our terms and policies.

To process payments and maintain financial records, including issuing invoices, managing payment confirmations, dealing with billing queries, and fulfilling our accounting obligations.

To improve and develop our services, including analysing how our services are used, assessing customer satisfaction, training staff, and refining our operational processes.

To maintain safety and security, including protecting staff when attending customers premises and taking reasonable steps to prevent and detect fraud or misuse of our services.

To carry out direct marketing where permitted, including sending you information about services or offers that may be relevant to you, subject to applicable consent and opt-out rules. You can opt out of marketing communications at any time.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and for the purposes set out in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your personal data.

Typical categories of data processors include payment processing providers who handle payments for our services, IT and cloud service providers who host our systems or provide software tools we use to manage bookings, communicate with you, or store records, and professional advisers such as accountants or legal advisers, where necessary for regulatory or legal reasons.

We may also share personal data with other third parties where required by law or where necessary to protect our rights, property, or safety or that of our staff or customers, for example with regulators, law enforcement bodies, or insurers. Where we are involved in a business reorganisation, merger, or similar event, your personal data may be transferred as part of that process, subject to appropriate safeguards.

International Data Transfers

Where we engage processors or service providers located outside the United Kingdom or the European Economic Area, or where data is accessed from such locations, we will ensure that appropriate safeguards are in place. These may include reliance on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms designed to ensure that your personal data receives an equivalent level of protection to that in the United Kingdom.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services, fulfil contracts, meet legal, accounting or reporting requirements, and resolve disputes.

In general, we keep core customer and transaction records for the period required by applicable tax and accounting laws. Operational records relating to bookings, communications and service delivery are retained for a period that enables us to manage our relationship with you, handle any queries or complaints, and demonstrate our compliance with legal obligations and industry standards.

When personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

Your Data Protection Rights

As a data subject, you have several rights under data protection law in relation to your personal data. These rights apply to all Cleaners Lambeth customers within the Lambeth area, subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing, while we consider your request.

Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and you may have the right to transmit that data to another controller.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is necessary for legal claims. You also have the right to object at any time to the use of your personal data for direct marketing.

Rights in relation to automated decision-making: Cleaners Lambeth does not carry out fully automated decision-making that produces legal or similarly significant effects on individuals. If this changes, we will update this Privacy Policy and provide you with appropriate information and safeguards.

Exercising Your Rights and Complaints

You can exercise your data protection rights by contacting us and clearly stating your request. We may need to verify your identity before responding to ensure that personal data is not disclosed to anyone who is not entitled to receive it. We aim to respond to all valid requests within the time limits set by applicable law.

If you have concerns about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and service providers who need it for legitimate business purposes and requiring them to handle it in a confidential and secure manner. While we take reasonable steps to safeguard your data, no system can be completely secure and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updated version will apply to all Cleaners Lambeth customers in the Lambeth area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.